顾客满意度调查

统一社会信用代码: *

完成日期: *

客户名称: *

客户服务代表 (SLI): *

该调查问卷期限: *

第一部分(客户沟通):
Please answer the following questions, for the period listed above: (1-being the poorest rating, 5-being the highest rating) (Attach any available supporting documents as appropriate.)
请在上述期限内，回答下述问题（最低分1分，最高分5分）（如适用，请附上证明文件）

1. During the period of time listed, have supplies/orders been provided on time, as requested and agreed upon?
在上述期限内，据客户需求，双方达成一致意见为前提，我司是否准时供货？ *

1 2 3 4 5

2. During the period of time listed, has communication been regular, cordial and helpful?
在上述期限内，我司是否与贵司开展过常规，热情，且高效地沟通? *

1 2 3 4 5

3. Has the level of Customer Service been satisfactory?
我司的客户服务水平是否令贵司满意？ *

1 2 3 4 5

4. Have the lead times that we provide been satisfactory?
我司的供货期是否令贵司满意？ *

1 2 3 4 5

For any of the above questions with a rating of less than 3, please explain below:
对于上述任意问题，如果评分低于3，请提供原因： *

A. Add the results from question 1 through 4 and divide by 4 to obtain an average for the previous section.
A. 将第1题到第4题的分数相加，再除以4，得出第一部分的平均分

Avg:
平均分: *

Part II (Customer Complaints):
第二部分（客户投诉）

Has the resolution of any complaints been satisfactory? (explain):
我司对任意投诉提供的解决方案是否令贵司满意？（请提供原因): *

B. Based on the information provided above for complaints, assign a customer satisfaction rating:
C. 根据上述投诉提供的相关信息，进行客户满意度评分： *

1 2 3 4 5

Explain Rating:
评分的原因： *

Summary:
总结：
Using the information listed in Parts I, and II above, summarize the overall level of satisfaction. Rating should be obtained by adding results from section A and B and dividing by 2 (round to nearest whole number).
根据上述第一部分和第二部分的信息，整理满意度的总体水平。将第一部分和第二部分的分数相加，再除以二，得出最终分数（取最近的整数)。

Overall Satisfaction rating:
总体满意度分数: *

Additional Comments/Concerns:
意见建议： *

Completed by:
填表人： *

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